Delivery

SHIPPING POLICY

COVID-19 UPDATE!!

-Due to courier delays, some deliveries may take a little longer than usual to arrive. We appreciate your patience and understanding during this challenging time for all.

Free Papamoa delivery

$5 Tauranga delivery

The cost of $15 for all other standard delivery within New Zealand is calculated at the end of each order.

 

Delivery time frames

We use a very reputable courier company.  The following are the usual time frames for the delivery service which is paid upon checkout

- North Island: 1-2 working days.
- South Island and Waiheke Island: 2-3 working days.
- Rural delivery: an additional 1-2 working days.

If your order is particularly urgent or requires a firm delivery date, please contact us to discuss what is possible. 

Standard deliveries are not made at the weekend so orders received at the weekend will be picked up for delivery on the next working day. 

Please note that by law alcohol cannot be delivered on Good Friday, Easter Sunday, Christmas Day, or before 1pm on Anzac Day. 

 

Delivery details 

We use a 'non-signature required' option as our standard courier service.  This means that the courier company will leave the package in a safe place and you do not need to be home to receive the package.  Based on customer feedback, this type of service is preferable to ensure fastest delivery.

Please get in touch if you would prefer hamper to be signed for.

Unfortunately we are not able to guarantee that the delivery notes in your order instructions (e.g. climb the fence, subdue the dog with a snack and place the delivery in the rat-infested back shed) will be followed by the courier company, but we will be sure to pass them on to the courier. 

Please note that we are unable to deliver to PO or private boxes and we don’t take responsibility for incorrectly supplied addresses, or non-delivery due to addresses without access, or safe access, points.

 

Rural delivery

We don’t charge extra for rural delivery (even though it costs us more) but please make sure that you clearly state in the address (or order instructions) if it is a rural delivery address, so that we put the correct courier ticketing on your package, and avoid delay in delivery. 

 

Pick ups

Sorry, we do not allow pick ups as we are an online business only, and our liquor licence doesn’t allow it.

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